Privacy Policy

Information collected

Innospec may collect business contact details, company name, role, country, product family, requested document type, application notes, sample requirements, and message content submitted through forms. Technical requests can include sensitive operational context such as process conditions, regulatory region, or performance issue. Users should avoid sending confidential information until an appropriate agreement is in place.

How information is used

Submitted information is used to route inquiries, provide SDS or TDS access, respond to technical questions, evaluate sample requests, support compliance review, and improve website functionality. A request may be shared internally with technical sales, EHSS, regulatory, customer service, logistics, or investor relations teams depending on the topic. The purpose is to answer the request with the right document and expertise.

Retention and safeguards

Business inquiry records may be retained for customer service, legal, safety, and compliance reasons. Access is limited to personnel or service providers who need the information for a legitimate business purpose. No website privacy statement can guarantee absolute security, so users should treat web forms as a first routing channel rather than a secure data room.

Choices

Visitors may request correction or deletion of business contact data where applicable law allows. Newsletter and report notifications can be stopped by contacting Innospec or using unsubscribe instructions. Some document request data may need to be retained to demonstrate responsible product stewardship, regulatory handling, or customer communication history.

International routing

Because specialty chemical support is regional, a request may be routed to personnel or service providers in another country when that is necessary to answer the inquiry, provide a document, review regulatory status, or coordinate technical sales. Innospec expects recipients to use the information only for the business purpose connected to the request. If a visitor needs a specific regional privacy contact, the contact form can be used to identify the relevant business unit and country.